FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster (3–6 business days).
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unopened, unused, and in original packaging. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your tissues soft and gentle on skin?
Yes. All Softlisse tissues are made with premium soft fibers and are specially designed to be gentle on sensitive skin, noses, and faces.
6. Are your tissues 2-ply or 3-ply?
We offer both 2-ply and 3-ply options. 3-ply tissues provide extra softness and strength. Product specifications are clearly listed on each item page.
7. Are your tissues hypoallergenic and fragrance-free?
Most of our facial tissues are hypoallergenic and fragrance-free, making them ideal for sensitive skin and children. Please check the product description for details.
8. Do you sell tissues in different pack sizes?
Yes. We offer single boxes, family packs, bulk cases, and travel-size packs to suit different household needs.
9. Are the tissues lint-free?
Yes. Our tissues are manufactured to minimize lint while maintaining excellent softness and absorbency.
10. Are your products eco-friendly or sustainable?
We are continuously working toward more sustainable options. Many of our products use responsibly sourced materials. Look for “Eco” or “Sustainable” labels on specific product pages.
11. Can I use these tissues for makeup removal?
Yes. Our soft 3-ply tissues are gentle enough for daily makeup removal and skincare routines.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my order arrives damaged?
Please contact us within 48 hours with clear photos of the packaging and products. We will arrange a replacement or full refund as quickly as possible.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.